Due to an increased demand on our shipping agents' services, in combination of covid-19 restrictions and Brexit, we are currently experiencing unexpected delays in both deliveries and returns for European countries and United Kingdom.
We are doing our best to handle your return as quickly as possible, but please note that these delays may affect the handling time of your return.
Thank you for your understanding!
As a consumer, you have the right to withdraw your purchase within 30 days of receiving the package.
We only accept returns shipped from individual consumers in countries we sell and deliver to through our e-commerce (all countries within EU, United Kingdom and Norway, except Åland and Svalbard).
Returned items must be in new, unused condition, with the original tags attached. An approved return will be fully refunded, excluding the original shipping cost.
We do not offer exchanges. If you need a different size, color or style please return your order as described below and place a new order for the correct item.
Please note that we are currently unable to provide an online-return or exchange service in our physical Concept Stores in Oslo and Stockholm.
Return form, delivery note and return labels can be found in your order packaging. If you want to return products from different orders in the same package, it is important that you send us a completed return form for each order, otherwise we will not be able to handle your return. The return shipping fee is free of charge when using the included return shipping label.
1. Fill in the return form. Customer number, Order number and product information is found on the included delivery note.
2. Put the return form and the items you wish to return in a suitable package, preferably the same package that the order came in.
3. Attach the pre-paid shipping label onto the package. If you’re using the original package, make sure to cover the old shipping label.
4. Leave the package at any of the logistic company’s Service/Access point. Save the certificate of posting.
If you’re missing a return form you can download a new one here:
If you’re missing the pre-paid return shipping label, please note your order number and contact our Customer Service at firstname.lastname@example.org and we will help you.
In case you want the return picked up at home, you will have to personally book a pick-up through the logistic company’s website: www.logistics.dhl, www.ups.com or www.postnord.com. Please note that you may be personally charged for this service by the logistics company.
Approved returns will be processed and refunded as quickly as possible against the payment method used when initially placing the order. The refund is handled by Klarna. Refunds may take up to 10 business days to appear on your statement. Initial outgoing shipping fees are not refunded.
If you paid the order by Klarna invoice you only pay for what you keep. If you return part, or all of your order, Klarna will issue you with a new statement as soon as we have processed your return. Check your e-mail and/or the Klarna app for updates on the order invoice.
If you have any questions regarding your invoice or refund, please contact Klarna directly.
You may be required to compensate for wear on the goods in case you have handled the goods to a greater extent than what was necessary. In such cases, the refund amount could be reduced corresponding to the decrease in value.